Mirko Plachta Posted December 9, 2021 Report Share Posted December 9, 2021 Hi guys, When trying to Upgrade from 7.0.2457 to 7.5.2607 I get an error afterwards when trying to connect via Client. Message attached as screenshot. This ist the first time ever an upgrade is not working. Hope this error message helps. I also tried uninstalling first, and install it from scratch, but still same Problem. System ist Windows Server 2022 Datacenter Edition 21H2 20348.169 Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 9, 2021 Report Share Posted December 9, 2021 Hi Mirko, did you check if Daminion server is running? Based on the error message, the server cannot be reached Kind regards, Daria Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 9, 2021 Author Report Share Posted December 9, 2021 Yes, server is running. Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 9, 2021 Report Share Posted December 9, 2021 Can you give me access by TeamViewer? You can send it to me directly [email protected] Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 9, 2021 Author Report Share Posted December 9, 2021 Yes, I'll perform a snapshot. First you'll see the running System and afterward we'll do an upgrade an you'll see the error 😉 Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 9, 2021 Report Share Posted December 9, 2021 Alright, will be waiting for your email Daria Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 9, 2021 Author Report Share Posted December 9, 2021 Sent already Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 9, 2021 Report Share Posted December 9, 2021 Thank you Mirko! I've just noticed that my colleague Sedat Kaufmann from Germany is assigned to you as a support agent. I've sent him a message to contact you by email ASAP Daria Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 9, 2021 Author Report Share Posted December 9, 2021 Ok, thank you. Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 10, 2021 Author Report Share Posted December 10, 2021 Just for your informations. I talked with Sedat and showed him the problem already yesterday. This morning I also tested with the new 7.5.0.2625, but get same results. Today Sedat will call me again and we'll check it more deeply. Quote Link to comment Share on other sites More sharing options...
afatac Posted December 11, 2021 Report Share Posted December 11, 2021 Hi @Mirko Plachta Has the issue been fixed? I upgraded from 7.5.0.2607 to 7.5.0.2625 today and get the same error message. Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 13, 2021 Author Report Share Posted December 13, 2021 Hi, No, this one is not fixed yet, I'll inform you here, when it's working again. Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 13, 2021 Report Share Posted December 13, 2021 Hello guys, If possible, can we schedule a remote session to take a look at the issue? If no, please describe how you upgraded Daminion server? Did you select the standard or custom installation? If custom, what port did you install PostgreSQL to? If the default port 5432 has been assigned, did you manually enter the password for PostgreSQL? Kind regards, Daria Quote Link to comment Share on other sites More sharing options...
Mirko Plachta Posted December 13, 2021 Author Report Share Posted December 13, 2021 Now all is running again. The problem in our case was a missing folder, after creating this folder all was running again. C:\ProgramData\Daminion Software\Daminion Server\Video\NetCatalog The NetCatalog was the missing one. Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 13, 2021 Report Share Posted December 13, 2021 Hi Mirko, thank you for reporting here! Afatac, your case may be different. Please check Event Viewer logs to see the error report on Daminion start or let's arrange a remote session Kind regards, Daria Quote Link to comment Share on other sites More sharing options...
Uwe Posted December 13, 2021 Report Share Posted December 13, 2021 1 hour ago, Mirko Plachta said: Now all is running again. The problem in our case was a missing folder, after creating this folder all was running again. C:\ProgramData\Daminion Software\Daminion Server\Video\NetCatalog The NetCatalog was the missing one. Hi, this is an old, known bug and posted some time ago but not yet fixed. Regards, Uwe Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted December 13, 2021 Report Share Posted December 13, 2021 Mirko, what version did you upgrade from? Daria Quote Link to comment Share on other sites More sharing options...
afatac Posted December 14, 2021 Report Share Posted December 14, 2021 12 hours ago, Mirko Plachta said: Now all is running again. The problem in our case was a missing folder, after creating this folder all was running again. C:\ProgramData\Daminion Software\Daminion Server\Video\NetCatalog The NetCatalog was the missing one. Yes, this is the reason for our issue too. Thanks Mirko 🙂 I recalled that, in the past, I deleted the NetCatalog folder after copying all the video previews to a new location. Note : After upgrading, I noticed that the video previews could not be played in web client anymore. I found out that the configuration for the video preview location had been reset to the default location. I have to change it back to my previously configured location. Quote Link to comment Share on other sites More sharing options...
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