Uwe Posted August 16, 2020 Report Share Posted August 16, 2020 Hello, user A has added an item to the tray in the web client (click the heart icon).Then the item could not be removed from the tray - I don't know why. However, the item is not displayed as still in the tray and not shown in the thumbnail window for user A and can therefore no longer be edited. The admin can see the item but not as being in the tray. This is the entry in the database of the table tray_file. Can I simply delete the entry in the table to be able to work with the item again? Regards, Uwe Quote Link to comment Share on other sites More sharing options...
Uwe Posted August 16, 2020 Author Report Share Posted August 16, 2020 Update: after unmark the settings in the "Waiting Room" it's working and the entry in the tray is removed Quote Link to comment Share on other sites More sharing options...
Katerina Karpenko Posted August 17, 2020 Report Share Posted August 17, 2020 Thank you for reporting. Could you please give us more information. We'd like to know: Is it the new item in the catalog (new upload with some waiting room settings)? What role (permissions) is user A have? What options were activated in the waiting room before adding to the tray? Did you change any AC links or security folder for this user after adding this file to the tray? We'd appreciate it if you could send us any additional materials: video, screenshots, logs. Regards, Kate Quote Link to comment Share on other sites More sharing options...
Uwe Posted August 17, 2020 Author Report Share Posted August 17, 2020 Hello, the user is member of AC group A. If the options in the Waiting Room are marked: the AC group A is removed from the item when this item is assigned to the Tray. The item disappears as long as the options in the Waiting Room are market. And one has to assign the AC group A again to the item. Now the item is displayed and one can remove it from the Tray. regards, Uwe Quote Link to comment Share on other sites More sharing options...
Katerina Karpenko Posted August 24, 2020 Report Share Posted August 24, 2020 Hello, The problem is solved in build 2216. Regards, Kate Quote Link to comment Share on other sites More sharing options...
Uwe Posted August 24, 2020 Author Report Share Posted August 24, 2020 Hello, confirmed, it works in build 2216. regards, Uwe Quote Link to comment Share on other sites More sharing options...
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