[Fixed] Problems accessing Team Server from Client

[AVboy]

I am able to access our Team Server from the client on our VMware virtual desktop environment, but not from the client on my local machine. I am able to access and interact with the host server from my local desktop via RDP. I've tried uninstalling and reinstalling the client on my local machine, but it now hangs trying to load the local catalog (which I deleted after the uninstall).

[Murat]

Can you please provide us more info to analyze this issue:

- What Daminion Server version do you have installed?

- Are Daminion Server and Client installed on different computers?

- Can you ping your Daminion Server based PC from Daminion Client based PC?

 

Can you send us a screencast video or even better can we arrange a remote TeamViewer session?

[rene]

Hey Murat having the same issue. I placed the log files in my dropboxwith 1214

[AVboy]

Thanks Murat,

• We are running sever version 3.7.0.1187
  
• Client and server are on separate machines
  
• Server host is a VMware virtual machine
  
• I can access the server from a VMware virtual desktop
  
• I cannot access the Daminion server from my physical PC
  
• I can access the host server from my physical PC
  

 

I'm available for a Team Server session.

[Murat]

Let's connect by TV (I've sent a PM to you)

[Murat]

Rene, there are 5 catalogs in your dropbox folder. With what catalog this error was happened? Tell me the PostgreSQL database name of this catalog, please.

[rene]

with the Catalog "NetCatalog" no number attached the first one!

[AVboy]

So, my issue turned out to be the firewall on the client PC blocking the ports for the catalogs. Thanks, Murat, for the quick response.

 

Barry