rene Posted March 21, 2013 Report Share Posted March 21, 2013 Hey folks, I just restarted my Server and most of the Files are not there anymore. I needed to rescan to have them, which is still going. After clicking on: "add missing folder" and entering the folders I get the Error Message: "Folder with ID-XXX not found in Database". That shouldn't happen! How can I find the Log Files? Thanks winam Quote Link to comment Share on other sites More sharing options...
Murat Posted March 21, 2013 Report Share Posted March 21, 2013 Hey folks, I just restarted my Server and most of the Files are not there anymore. I needed to rescan to have them, which is still going. After clicking on: "add missing folder" and entering the folders I get the Error Message: "Folder with ID-XXX not found in Database". Please restart the Client also. Could you please send me a backup of your database by email (Admin panel > File > Backup ...) That shouldn't happen! How can I find the Log Files? Admin panel > Help > Show Logs... Quote Link to comment Share on other sites More sharing options...
rene Posted March 22, 2013 Author Report Share Posted March 22, 2013 Please restart the Client also. Could you please send me a backup of your database by email (Admin panel > File > Backup ...) That shouldn't happen! Admin panel > Help > Show Logs... done!!! Quote Link to comment Share on other sites More sharing options...
rene Posted April 10, 2013 Author Report Share Posted April 10, 2013 Hello Murat, since installing the new built i have the same problem. I installed the new built in order to get the other topic closed. Actually tonight I needed the Software to present the pictures. greeting winam Ok, I reviewed the problem. When I open an event, the pictures are available, but if i want to see them within the folder structure they are gone. Quote Link to comment Share on other sites More sharing options...
Murat Posted April 12, 2013 Report Share Posted April 12, 2013 Winam, I've asked you for logs or send me a copy of your database backup. You wrote "Done!!!", that I don't know what does it mean? And please send me video with your steps so I can reproduce an issue on my computer Quote Link to comment Share on other sites More sharing options...
rene Posted April 23, 2013 Author Report Share Posted April 23, 2013 Winam, I've asked you for logs or send me a copy of your database backup. You wrote "Done!!!", that I don't know what does it mean? And please send me video with your steps so I can reproduce an issue on my computer because I sent you an email with the logs. I will do it later again. btw. how do I create such a video from my screen, never did that before. Quote Link to comment Share on other sites More sharing options...
Murat Posted April 23, 2013 Report Share Posted April 23, 2013 because I sent you an email with the logs. I will do it later again. btw. how do I create such a video from my screen, never did that before. Sorry, I missed your email. Unfortunately we didn't found any information that point us to a bug. If the error appears again please download this small utility and record me your steps that led to this problem. Quote Link to comment Share on other sites More sharing options...
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