afatac Posted January 3, 2021 Report Share Posted January 3, 2021 Daminion Server 6.8.0.2344 If I enable this option,... ...there will be no preview in web client. Do we need to regenerate the previews manually? If yes, how? Quote Link to comment Share on other sites More sharing options...
Daria Kotilainen Posted January 3, 2021 Report Share Posted January 3, 2021 Hi Afatac, Can you send me a screenshot of what you see when you open the file in full-screen in the web client? If you do not see a preview, there might be a few reasons for this: - the thumbnails are stored on a network path and IIS does not have access to them - the thumbnails are stored on a local path but IIS does not have access to them - the original files are not accessible by the paths they were imported from (in the desktop client such files have a question mark in the upper left corner of the thumbnail) and therefore a mid-sized preview cannot be regenerated. We can also schedule a remote session to take a look at the issue - please contact our support team by email to do this. Kind regards, Daria Quote Link to comment Share on other sites More sharing options...
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