Daminion client slow in fullscreen/preview

[Frans]

Hello!

Potential customer here.

I really like your products UI and functionality and considers bying a license, BUT

The client is annoyingly slow. Browsing thumbnails seems fine, but whenever I open a photo in fullscreen mode or previews it, it takes a second to load the photo fully (it goes from blurry to clear).

This is not acceptable and no other competing product behaves like this. I want to point out though, that the web client works perfectly fine!

I have tested the following:

• Photos stored on network hard drive
• Photos stored on local SSD
• Local Database on SSD
• Server Database (postgresql) on SSD
• Installation on other machine

It is all the same slow performance when opening photos in fullscreen/preview.

My setup (client machine and server):

• CPU - Ryzen 9 3900x
• GPU - 2080 super
• 64GB ram
• Installation on nvme SSD
• Windows 10

Any help on this topic?

Update 1:

I did som additional tesing with smaller sized pictures (jpeg) and different zoom levels in the client. I found out that smaller jpegs load faster and that a zoomed out image loads much fast than a zoomed in image. It seems to scale linearly pretty well.

Edited September 26, 2020 by Frans

[Katerina Karpenko]

Hello, Frans

Could you please make a video (not via software, but via another device i.e. smartphone) when you open images in fullscreen mode?

And could you send us (by PM) your file that opens slowly? 

Kind regards, Kate.

[Frans]

Bumping this thread.

I will not send a video from my screen, that does not make sense. The slowness happens to every normal jpeg photo and the slowness is worse the larger the image.

This is NOT a hardware problem. Every other piece of software I test loads images instantly.

Also this issue is not new, see this thread.

I want to purchase Daminion, but if you can not fix this, I'm out.