File delete on NAS fails silently (#1819)

[lintujuh]

Hi!

 

I noticed, that when I delete my items, located in NAS, are deleted from the catalog, but not deleted from the disk even when I have ticked "Move into recycle bin".

 

When I looked into the logs, in errors.txt, there is an entry for each item I have tried to delete

2018-09-10 19:47:55,451 [91] ERROR PicaJet.Daminion.Service.Utils.DeleteMediaItemsCommand [(null)] - (67173)
System.Exception: error: 124 while moving file \\192.168.2.3\Multimedia\Pictures\2018\Kurssi\Kesatehtava-page001 - Copy.jpg to recycle bin
  at PicaJet.Daminion.Common.FileWork.FileImp.Delete(String path, Boolean deleteToRecycleBin)
  at PicaJet.Daminion.MediaStorage.BaseMediaStorage.DeleteFile(String filePath, Boolean deleteToRecycleBin)
  at PicaJet.Daminion.Service.Utils.DeleteMediaItemsCommand.DeleteFileFromDisk(String fullPath) in C:\DaminionAuto\code\Service.Utils.Uni\Command\DeleteMediaItemsCommand.cs:line 104

And in log.txt the same event

2018-09-10 19:47:55,437 [91] DEBUG PicaJet.Daminion.Service.Utils.DeleteMediaItemsCommand [(null)] - Start: (67173)
2018-09-10 19:47:55,438 [91] DEBUG SQL [(null)] - select ID_User, ID_CheckOutVersion from MediaItems where Id = @Id (@Id=32845)
2018-09-10 19:47:55,439 [91] DEBUG SQL [(null)] - update MediaItems set Deleted = @Deleted where ID = @Id (@Id=32845, @Deleted=True)
2018-09-10 19:47:55,442 [91] DEBUG SQL [(null)] - select ID, MediaItemId, RevisionId, RelativeDataPath from ThumbnailStack where MediaItemId = @Id and RevisionId is null (@Id=32845)
2018-09-10 19:47:55,446 [91] DEBUG SQL [(null)] - delete from ThumbnailStack where MediaItemId = @MediaItemId (@MediaItemId=32845)
2018-09-10 19:47:55,447 [91] DEBUG SQL [(null)] - select ID, Name, MediaFormatUi, Deleted, HashCode, ID_ImportSession, ID_TopMediaItemStack, CountOfStackItems, LinkedInCount, LinkedOutCount from MediaItems where Id = @Id (@Id=32845)
2018-09-10 19:47:55,448 [91] DEBUG SQL [(null)] - select ID, FileName, PCName, HFN, RelativePath, FileSize, CreatedTime, ModifiedTime, AddedDate, Type, OfflineFilePath, Embedded, PropertiesChangeDate, Offline, ID_Folder, IsPrimary from Files where isPrimary and id_mediaitem = @mediaItemId; (@mediaItemId=32845)
2018-09-10 19:47:55,451 [91] ERROR PicaJet.Daminion.Service.Utils.DeleteMediaItemsCommand [(null)] - (67173)
System.Exception: error: 124 while moving file \\192.168.2.3\Multimedia\Pictures\2018\Kurssi\Kesatehtava-page001 - Copy.jpg to recycle bin
  at PicaJet.Daminion.Common.FileWork.FileImp.Delete(String path, Boolean deleteToRecycleBin)
  at PicaJet.Daminion.MediaStorage.BaseMediaStorage.DeleteFile(String filePath, Boolean deleteToRecycleBin)
  at PicaJet.Daminion.Service.Utils.DeleteMediaItemsCommand.DeleteFileFromDisk(String fullPath) in C:\DaminionAuto\code\Service.Utils.Uni\Command\DeleteMediaItemsCommand.cs:line 104

In the client, everything goes fine; there is no error message and the item is removed from the catalog.

 

In NAS daminion user has RW access to the folder and in Windows daminion is local admin user.

 

-Juha

[Paul Barrett]

Hi Juha

 

I just tried this on my Synology NAS and the deletion worked, but the item did not get moved the to the NAS recycle bin as should have been expected.

 

I use Synology Photo Station, configured to use the NAS accounts. This means that permissions have to be assigned in Photo Station The Daminion user has Administrator status. That's Administrator as in Photo Station's status. I am unable to see what underlying file system permissions are associated with Administrator but they are universal to all subfolders

[lintujuh]

Hi

 

I just tested with the web client and the deletion worked with the web client. But also as with your Synology, the item was not moved to the NAS recycle bin. The item was also correctly put into the NAS recycle bin.

 

-Juha

Edited September 10, 2018 by Juha

[lintujuh]

Hi!

 

I think I know what was the problem. I updated the firmware of my NAS and it had to be rebooted. I didn't stop Daminion server during the reboot and I believe that caused the error. When I stopped and restarted Daminion server, the deleted items were properly moved to NAS recycle bin.

 

There should be a warning to the user if the delete operation fails and the items are not properly removed from the disk. I think I'm not the only one who has Daminion server up and running while I'm rebooting my NAS.

 

-Juha