Rescanning folders drops tags

[smstaff]

Running 875 but problem occurred on 833 as well. We put some new pictures into the folders and scanned the folders to pick them up. I can go tag these pictures with a name and category and they go to the correct spot but when I rescan the folders again the tags I just created disappear leaving the pictures without any tags again. All the other pictures that were already there don't lose their tags. I added these pictures when I was running 833 and thought 875 would fix the problem but didn't. Any ideas?

[_noel_]

Hello Stephen,

 

What kind of images dis you add ? (JPGs, DNGs, ???)

Did you Daminion configure to write the tags back to the images / XMP files ? (menu in the upper right corner)

If not, I think, the tags are overwritten every time you do a rescan and reread all the "old" tags from the files.

 

Regard

Eberhard

[Murat]

Running 875 but problem occurred on 833 as well. We put some new pictures into the folders and scanned the folders to pick them up. I can go tag these pictures with a name and category and they go to the correct spot but when I rescan the folders again the tags I just created disappear leaving the pictures without any tags again. All the other pictures that were already there don't lose their tags. I added these pictures when I was running 833 and thought 875 would fix the problem but didn't. Any ideas?

 

 

Is the Auto-Sync option turned On or Off?

 

What image formats did this happen for?

 

Could you please reproduce this issue and record me a short screencast video using this small tool?

[smstaff]

Auto-sync is On. I just tried tagging a pic and went to the Sync menu and clicked on "Write tags to file". Rescanned folders and again the tags went away. These are *.bmp files. What tool did you want me to use to record a screencast video.

[Murat]

What tool did you want me to use to record a screencast video.

 

This one.

[smstaff]

I just emailed you a video of what I am doing and how the tags get lost. Thanks.

[Murat]

Stephen, thanks for the nice video!

 

Does this issue appear with JPEG images?

Do you see the Creation Datetime field in the list of the customizable tags of Properties options?

 

[rene]

if Autosync in enabled, the tags are written in the file, so while rescan Daminion will reread the tags and save it in the database

[smstaff]

Murat, same problem with jpegs. Creation Datetime is listed and selected. Rene, I'm not understanding your comment. Are you suggesting I turn Autosync off?

 

Thanks,

 

Stephen

[Murat]

Rene suggested to turn metadata syncyng on. However BMP format doesn't supported storing metadata. So your tags can't be stored inside the bmp files.

 

However even despite this fact Daminion should't remove tags while rescanning the folders.

 

Stephen, could you please check whether " item > read tags from file" also clears the tags.

[smstaff]

Murat,

 

I tagged a picture and saved. It went to the proper tagging locations. Went to that location and highlighted the picture. I followed your instructions above and it does clear the tags.

 

Thanks,

 

Stephen

[Murat]

Stephen, can you give us a remote access to your PC (where catalog is located) via TeamViewer?

[Murat]

If remote session is not possible could you please send me one of that BMP files and backup of your database (Admin Panel > File > Backup Database) to support at daminion.net

[smstaff]

We can do a remote session. It will just have to wait until next week. We've had some other high priority problems we had to work on. :) I'll contact you via email next week to see when a good time would be.

 

Thanks,

 

Stephen

[Murat]

Ok. Drop me an email message when you will be ready.