elefpe Posted July 30, 2015 Report Share Posted July 30, 2015 I just started using Daminion (version 4 - build 1259) to see if I can use it to catalogue all my pictures, currently spread over about 100 dvd's. I spent a whole day cataloging the first 6 dvd's. Daminion keeps crashing, so that I have to restart and import individual folders or files until certain ones cause it to crash again. It seems that especially large TIF or PSD files sometimes cause the crash: Quote Link to comment Share on other sites More sharing options...
Murat Posted August 1, 2015 Report Share Posted August 1, 2015 Can you reproduce this issue with the latest 1263 buid that is available to download on this forum? Quote Link to comment Share on other sites More sharing options...
elefpe Posted August 4, 2015 Author Report Share Posted August 4, 2015 So, I finally got about to trying the 1263 build. Same problem. By chance, I this time didn't click OK on the error message, but brought the main Daminion window back into the foreground. After waiting awhile (waiting for the CPU utilization to drop), I found that it had added 1 single file to the catalogue. I then was able to add the files it hadn't yet loaded, one after another by the same procedure (import 1 file, leave error window open, wait until actually imported, etc). It seems that if I close the error window, then Daminion hangs and/or crashes. If I can give you any other information that would help find the cause of the problem, please let me know. Quote Link to comment Share on other sites More sharing options...
Murat Posted August 4, 2015 Report Share Posted August 4, 2015 Can we arrange a remote TeamViewer session in order to resolve this issue? Quote Link to comment Share on other sites More sharing options...
mrtoon Posted August 5, 2015 Report Share Posted August 5, 2015 Same problem here... Quote Link to comment Share on other sites More sharing options...
Murat Posted August 5, 2015 Report Share Posted August 5, 2015 I've sent you PM with request for a remote session. Is this happened with local or shared catalog? Can you please send me the log files? For server catalog you can locate them via Admin panel, for local catalogs you need to launch the program with -log_enable parameter, then press the Ctrl + F12 to locate a folder with logs. Then reproduce the issue and send us the log files to support/at/daminion/dot/net. Quote Link to comment Share on other sites More sharing options...
mrtoon Posted August 7, 2015 Report Share Posted August 7, 2015 Ill see what i can do, but no Teamviewer. Its a local catalog and happens on a indexation of 5k video files. So reproduction of the problem is a lengthy process and a pain in the ass.... I've sent you PM with request for a remote session. Is this happened with local or shared catalog? Can you please send me the log files? For server catalog you can locate them via Admin panel, for local catalogs you need to launch the program with -log_enable parameter, then press the Ctrl + F12 to locate a folder with logs. Then reproduce the issue and send us the log files to support/at/daminion/dot/net. Quote Link to comment Share on other sites More sharing options...
Murat Posted August 10, 2015 Report Share Posted August 10, 2015 Does a folder where this issue happens contains some TIFF files? Quote Link to comment Share on other sites More sharing options...
Murat Posted August 10, 2015 Report Share Posted August 10, 2015 Hi guys, We've added some debug info into the 4.1.1269 build that helps us to locate this issue. Can you download it and reproduce the issue. Then please send us the bug-report to support/at/daminion/dot/net. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
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