Jump to content

[Fixed](4.0 2109) Export -> "The file is offline"

Recommended Posts



When I go to export any images from my server catalog, I get an error that the file is offline. If I try to open use "Open in Photoshop" under "External Tools", I get a message that says "The file __ is located in a local folder of the server PC and therefore cannot be opened".


However, I know that this server is online and the file is working because I can open it in Windows Explorer with no issue.


Additionally, the file shows a location of "C:\Users\Public\Documents\Daminion Server Files" under the properties panel, but it should actually be \\ServerName\Daminion


Anyone have a solution?



Link to comment
Share on other sites

What folder is specified in your Daminion Server Admin panel settings: "Catalogs > Your Catalog > Folder to store uploaded files"?


All files that were uploaded to your Daminion Server will be placed in to a folder that is specified there.


We can arrange a remote session to check this issue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...