neilgcart Posted August 12, 2013 Report Share Posted August 12, 2013 I use a Datacolor Spyder 4 Pro to calibrate my monitors and yesterday discovered that with Daminion Server installed the Spyder 4 pro calibration software locks with a message informing me that there has been an XML exception in MonitorList Lookup preventing me from calibrating the monitor. I have tried this on a second PC and the Spyder 4 Pro software works fine until Daminion Server is installed at which point this error appears. I am running the latest copy 4.5.4 of the Spyder 4 Pro software and Daminion server build 875. This could potentially be a big issue as may people that potentially would use Daminion Server will be working with a calibrated monitor and if they are using a Datacolor Spyder they will not be able to perform a periodic calibration of the monitor. I am communicating this issue to Datacolor as well so hopefully the issue can be resolved by you or them. Neil Quote Link to comment Share on other sites More sharing options...
Murat Posted August 13, 2013 Report Share Posted August 13, 2013 Neil, thanks for the info. Could you please send/email me the error message or send me it's screenshot? Quote Link to comment Share on other sites More sharing options...
Murat Posted August 13, 2013 Report Share Posted August 13, 2013 We've installed the latest Datacolor Spyder version on a computer with Windows 7 with installed Daminion Server without any warnings. Need more info: you Windows version, screenshots, error message text or a video-screen cast... Thanks! Quote Link to comment Share on other sites More sharing options...
neilgcart Posted August 13, 2013 Author Report Share Posted August 13, 2013 Murat, I have attached a jpg image of the error. I am using Windows 8 64 bit and the error occurs at the point where you try and move from the Monitor selection screen to the start of the calibration procedure. I have Windows 7 on my Laptop so when I have more time tomorrow I will install Daminion Server on the Laptop to see if I can reproduce the error on Windows 7. Neil Quote Link to comment Share on other sites More sharing options...
Murat Posted August 14, 2013 Report Share Posted August 14, 2013 Neil, thanks for the screenshot. Could you please to the following steps: 0. Launch Daminion Server Admin Panel and press the Stop button 1. Press Win + R 2. Type in "control appwiz.cpl" without quotes 3. Click on the "Turn Windows features on or off" option on the left side 4. Turn OFF the '.NET Framework 3.5 (includes .NET 2.0 and 3.0)' option INCLUDING its sub-options and click OK. 5. Try to launch Spyder 4.0 again. If you'll see another type of error please reinstall Spyder 4.0 and try to launch it again. Quote Link to comment Share on other sites More sharing options...
neilgcart Posted August 14, 2013 Author Report Share Posted August 14, 2013 Murat, I have followed the steps outlined and the problem is still there. I have also tried running a calibration using the Spyder 4 on my Laptop which runs Windows 7 home premium 64 bit. The Laptop only has the Daminion client installed and the same issue is occurring on the Laptop. Hopefully this gives you a bit more useful information. Neil Quote Link to comment Share on other sites More sharing options...
Murat Posted August 14, 2013 Report Share Posted August 14, 2013 I have followed the steps outlined and the problem is still there. I have also tried running a calibration using the Spyder 4 on my Laptop which runs Windows 7 home premium 64 bit. The Laptop only has the Daminion client installed and the same issue is occurring on the Laptop. Hopefully this gives you a bit more useful information. Hmm... Does the problem disappear after uninstalling Daminion? If yes, may I ask you to give us a temporary access to your computer via TeamViewer? Quote Link to comment Share on other sites More sharing options...
neilgcart Posted August 14, 2013 Author Report Share Posted August 14, 2013 The problem does not disappear when Daminion is uninstalled however when I first encountered the problem I restored an image of the PC I had taken at a point prior to the first installation of Daminion. In this state the problem was not apparent so from my findings it appears that the problem is introduced when Daminion is installed but is then not removed by uninstalling Daminion. Should you need temporary access to the PC via TeamViewer I may be able to arrange this. Neil Quote Link to comment Share on other sites More sharing options...
Murat Posted August 14, 2013 Report Share Posted August 14, 2013 It might be related to .NET framework settings that we use in Daminion, but can't say without a remote session. Should you need temporary access to the PC via TeamViewer I may be able to arrange this. Can we arrange it for tomorrow (our timezone is GMT +04, and our working hours 10am-8pm)? Quote Link to comment Share on other sites More sharing options...
neilgcart Posted August 15, 2013 Author Report Share Posted August 15, 2013 I should be at home tomorrow between 2:00-3:30 PM which would coincide with your working hours. Do I need to do anything at my end in order for you to connect? Neil Quote Link to comment Share on other sites More sharing options...
Murat Posted August 15, 2013 Report Share Posted August 15, 2013 2:00-3:30 PM EST or our local time? Drop us an email message to support/at/daminion.net when you will be ready Quote Link to comment Share on other sites More sharing options...
neilgcart Posted August 15, 2013 Author Report Share Posted August 15, 2013 2:00-3:30 PM GMT. Neil Quote Link to comment Share on other sites More sharing options...
neilgcart Posted September 20, 2013 Author Report Share Posted September 20, 2013 To give Murat and everyone else an update on this issue, following Murat's time spent looking into this and identifying that it was likely to be the Spyder software having a .net issue, I have tried to contact Datacolor customer support several times over the past few weeks and have had not a single response from them. They appear to have completely ignored the fact that their software is not working and I am unable to calibrate my monitor. My solution to the problem was to stick with Daminion which is a company that provides excellent customer support and ditch the Spyder calibrator as Datacolor do not appear interested in providing any customer support. I now have an Xrite monitor calibrator which I can confirm works perfectly with Daminion and as an additional bonus is a far better device than the Datacolor one. Neil Quote Link to comment Share on other sites More sharing options...
Murat Posted September 20, 2013 Report Share Posted September 20, 2013 Thanks for the info. Obtaining a good monitor calibrator is in my future plans. Quote Link to comment Share on other sites More sharing options...
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